| |JULY 20269AI ADOPTION PUSHNew Relic, the Intelligent Observability Com-pany, today will hold New Relic Now, the summer edition of its virtual event series that is streaming globally. The company will share key insights from its recent 2026 State of AI Coding report and spotlight the general availability (GA) of advancements to its platform that address the operational challenges of the AI-driven software development era. Speakers from OpenAI, LaunchDarkly, and New Relic will share actionable best practices and real-world use cases for optimizing AI performance to ensure seamless user experiences and business growth.New Relic recently commissioned a survey of technology leaders at upper mid-market and enterprise companies who use generative and agentic AI in software engineering. The data reveals that while 94% of leaders rated AI-generated code as higher quality at review time, 78% report more incidents once it ships.Despite these prevalent issues, enterprises are placing a blind trust in AI, as 62% of respondents ship AI-generated code to production without line-by-line manual verification. This misplaced trust accumulates what New Relic terms "agent debt"--a phenomenon where unverified deployment leads to downstream operational issues. Tech Mahindra, a technology consulting and digital solutions provider, has collaborated with global AI firm Perplexity to embed AI-driven intelligence into its sales opera-tions, according to reports.Through the collaboration, Tech Mahindra will implement Perplexity Enterprise Pro to equip its sales teams with quicker access to reliable, source-supported insights, allowing them to gain a deeper understanding of customer requirements, enhance engagement, and increase business value.Reports indicate that the AI-driven platform will assist sales teams in swiftly obtaining trustworthy information, cutting down research time, boosting productivity, and improving customer engagement during the sales process."Tech Mahindra will enhance sales performance and provide more personalized, meaningful experiences for customers by equipping sales teams with intelligent tools that facilitate quicker decision-making and a deeper understanding of customers," according to reports. NEW RELIC UNVEILS AI CODE RELIABILITY, OBSERVABILITY SOLUTIONS TECH MAHINDRA PARTNERS PERPLEXITY TO POWER AI DRIVEN SALES TECH MINTAs AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research shows voice still represents 40 percent of contact center volume and is growing, while 75 per-cent of contact center leaders say legacy technology prevents them from delivering a true omnichannel experience. In the agentic era, the phone line isn't going away -- businesses increasingly need AI to handle it natively.That gap between rising voice demand and aging infrastructure is pushing contact centers to rethink how they operate. Businesses are looking for more integrated, AI-first service models that connect voice with the same context and customer history as digital channels. Demand for AI-native voice is growing. At Zendesk Relate, customers highlighted the value of a unified experience as they scale. "The value of a single interface has been huge for us, especially as we scale," says Bridget O'Sullivan, HR Manager at Five Iron Golf.Tom Eggemeier, CEO of Zendesk says, "Voice can no longer live in an isolated operational silo. Our incredible contact center momentum over the past year proves that businesses want voice natively woven into a single, AI-first resolution platform. By eliminating the friction of disconnected tools, we are giving organizations the exact foundation they need to run a modern, autonomous contact center workforce." ZENDESK SEES CONTACT CENTERS ACCELERATE PUSH TO END SILOS
< Page 8 | Page 10 >