CIO Insider

CIOInsider India Magazine

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Entering the Smartifying Phase of RPA

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Sujith Vasudevan, Managing Editor

The business realm is increasingly moving towards making customer experience the spindle of its functioning. It’s no wonder Robotic Process Automation (RPA) is becoming an imperative tool that helps to automate the mundane tasks within business processes, save enormous amounts of time, and ensure on-time delivery with reduced costs, which arguably is the single largest driver of customer experience across the verticals.

Be it a boring amount of copy-paste work or run of

the mill data entry jobs, RPA, unlike humans, performs them in seconds, round the clock, and most importantly, without man-made errors. Well, this exactly is the reason why RPA is in demand in various industry sectors, especially the industries like BFSI, Healthcare and Telecom that often get drowned in documentation.

Needless to say, the future looks unarguably bright for the RPA industry. Borrowing the findings of Gartner, the global RPA spending will reach $2.4 billion by 2022. That’s indeed a loud shout out for the budding & aspirant RPA developers as well.

Above all, it is important to look into the future of RPA as a technology. Currently, RPA is designed to deal with data through a predefined set of rules, but as the technology advances, the technologists are betting high on Process Mining and its capability to turn event logs based data into insights and actions. Coupled with the evolution of AI & ML, this could well boost the rise of Smart(er) Process Automation (SPA) and in turn automating more and more cognitive tasks.

In the aftermath, the times ahead will also witness an exponential increase in market need for service providers like robotics-as-a-service (RaaS) operators. We are talking about a whole world of business opportunities. In this issue, we shed the light on a stellar bunch of RPA solutions providers who are at the bleeding edge of things in the industry.

Do let us know your thoughts.

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