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A Win-Win Through RPA

Sujith Vasudevan, Managing Editor | Friday, 25 August, 2023
Sujith Vasudevan,  Managing Editor

The acceleration of digital transformation has changed the business world in multifarious ways. It has transformed how organizations run operations, develop products and render services. For instance, the explosion of Robotic Process Automation (RPA) and artificial intelligence (AI) in the business realm has triggered radical changes in employee roles. The pandemic became a predominant trigger for this change while also significantly influencing the

evolution of employee expectations. It is widely perceived that as digitalization increasingly disrupts society, there is a brewing concern amongst employees about how it affects pain points such as jobs, wages, inequality, health, resource efficiency, and security.

Well, the objective of RPA is not to replace people. In truth, a sustainable RPA model will only help reduce the hours employees spend performing tedious tasks. Let’s take the example of healthcare. RPA in healthcare can include claims processing, data input, and patient onboarding, which in turn, will give employees more time to focus on higher cognitive tasks, and more importantly, it frees more time for representatives to focus on customer service. In fact, contrary to the thought that RPA will take away jobs, it can aid labor augmentation, complementing the human workforce and helping to boost productivity and efficiency.

According to the latest Technavio market research report, the global RPA market size is expected to grow by $16,628.29 million during 2022-2027, progressing at a CAGR of 35.83 percent. Needless to say, this presents a huge opportunity, not only for RPA solutions providers, but also organizations awaiting their digital transformation. I think it is the right time to bring you the latest stories from the RPA realm. Do let us know your thoughts.

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