| |November 20188O ver the last few weeks, the conver-sations between my DBS relation-ship manager and me have been on closing the relationship and not growing it. This, while Euromoney has named DBS as world's best dig-ital bank in 2016 and 2018 and DBS has been going through a massive Digital Transformation for the past few years. I wonder, why? Digital Transformation- Technology ImplementationDigital Transformation does not equal implementing technology. It is much more than that. As much it in-volves integrating digital technology across business functions and changing how businesses operate in-ternally and interact with the customers externally, it also means a significant culture shift across all levels of the organization. Here is my take on what it takes to chart the Digital Trans-formation journey:Build the Core ­ Digitize EverythingA complete digital transforma-tion cannot focus only on exter-nal processes to be digitized and hope to run on legacy processes and systems internally. Digitiza-tion has to reach the very core of the organization. Manufacturing processes, payment processing, inventory management, HR pro-cesses, let everything be touched by it. Rome was not built in a day. Any transformation of this scale will take time and has to have a multi-phase roadmap. It will also require careful planning of moving from legacy systems and processes to be more cloud-en-abled and digital. At the end, these systems need to interact and converge. So, think micro services and APIs. DIGITAL TRANSFORMATION AND AIBy Nitin Sareen, SVP - Group Data & Analytics, Aditya Birla GroupNitin has 17+ years of experience in some of the best analytics companies in setting up and managing analytical consulting groups in the areas of retail analytics, insurance and consumer credit. His functional expertise includes customer marketing and risk analytics.Nitin Sareenexpert opinion
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