| |September 20208ver the past few years, there have been various emerging technology advance-ments creating disruption in the enter-prise business. It's likes of Cloud, AI, RPA, IoT and many other technology trends which brought digital experi-ence to business and has been ruling the enterprise space in terms of innovations. These trends are becoming the fundamental building blocks for enterprises to modernize their ecosystem, transforming the way business processes are laid down and impacting the business strategies. Technology landscape always continues to evolve while its being adopted. In the enterprise world, it is not just the technologies but their innovative use that defines business success and, in turn, the success of any technology. The simplistic definition of digitalization for any enterprise ­ channeling current data to make use of it to take better decisions, having intelligent interfaces for better user experience and user reach, to capture meaningful data in an effortless manner, and use further acquired data to make better decisions. I do believe technologies described further in this article, are those which no enterprise can ignore any further. Cognitive ComputingCognitive Computing defines a broader concept and a set of technologies encompassing Machine Learn-ing (ML), Robotic Process Automation (RPA), vari-ous bots, Natural Language Processing (NLP) and Artificial Intelligence (AI). With the current momentum of capturing data and processing the same, there would be need for interpreting and using it for well-informed and intelligent information. This is where cognitive com-puting would play a pivot-al role. Today, traditional analysis tools can provide decisions on data but are not able to handle the com-plexities and the data vol-ume that is getting gathered every day in an enterprise from various sources and in various formats. Cognitive Computing technologies can analyze growing data and handle the complexities in the rela-tionship built across this data into information and the data volume that is getting generated. It can un-derstand and learn the business processes which can be further optimized. It leads to improved customer interactivity, operation efficiency and enhanced data analytics. Enterprises would be looking at consolidat-ing the data gathered into meaningful information in the coming years and would be a primary focus for many. Intelligent User InterfacesNewer methods of interaction are being introduced which move from the conventional keyboard, mouse to touchscreens and voice commands. Chatbots are already getting their place for automated interaction. Currently with technologies such as Alexa and Siri, voice enabled applications are available with limited functionality but with the newer interacting land-scapes like voice recognition, human gestures, face SHAPING THE TRENDS OF ENTERPRISE TECHNOLOGY FOR 2020 By Jagat Pal Singh, Chief Operating Officer, CybageJagat Pal Singh, Chief Operating OfficerOJagat Pal has been with Cybage Software for the past 20 years, exercising stewardship role in its business operations globally. He joined Cybage in 2000 as a CTO, strengthening its overall technology to align with the organizational vision and mission to this date.expert opinion
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