| |FEBRUARY 20218Expert OpinionO ne of the better outcomes of the pandemic has been the greater appreciation of the role of technolo-gy in our lives and how with the support of tech-nology we managed to maintain some semblance of normalcy during the past 10 months. The compulsion to work from home pushed millions across the world to rely on basic technology skills to continue doing their job with little or no interrup-tion. With multiple IT tools and software at your disposal, the key would be to learn how to apply the correct technology to solve critical business problems. Simple DIY tools and software will be more preva-lent and would seek dominance over com-plex technical tools which require expert guidance for usage. With digital adoption on the rise and end customer reachability catching up, digital aggregators, provid-ing an array of standard or customized services for the end consumer will play an important role going forward.What we experienced during the pan-demic also in many ways accelerated our dependence on technology. A large part of daily life shifted to a more virtual world such as online school and colleges, in-crease in online commerce largely fuelled By Jayanta Banerjee, Group CIO, Tata SteelBECOMING FUTURE-READY BY MAINSTREAMING THE RIGHT TECHNOLOGY SKILLSJayanta has been with Tatas for almost twenty seven years and has lead businesses, sales, delivery, operations and IT/ digital globally.
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