| |MARCH 2019608282216203426CONTACT CENTERS REDUCING HUMAN DEPENDENCY AND ERRORSTHE POTENTIAL AND THE PERILS OF IT'S NEW TECH SAVVY CUSTOMERSENABLING DIGITAL TRANSFORMATION IN CALL CENTERS FOR MORE COMPREHENSIVE AND CONSISTENT EXPERIENCEHOW TO GET NEXT BILLION PEOPLE ON INTERNETEVOLVING TELCO ROLE PLAY FOR ENTERPRISE CUSTOMER ENGAGEMENTHOW IT CAN LIBERATE AI AND EMPOWER THE ORGANIZATIONIOT'S ROLE IN MANUFACTURING INDUSTRY - 2018SAMMEER SAURABBH, CTO, HDFC SECURITIESED MALINOWSKI, CIO, BAYADA HOME HEALTH CAREBAPPADITYA BANERJEE, HEAD OF IT BUSINESS ENGAGEMENT, LANDMARK GROUPDR. AJAY DATA, FOUNDER & CEO, DATA XGEN TECHNOLOGIESADITYA DHRUVA, VP AND CTO AT MAHINDRA COMVIVAANIL KAUL, CEO, ABSOLUTDATA SRIKANTH S, CISO, TVS MOTOR COMPANY LIMITEDE XP E R T O P I N I O NC ONT E N TSC I O S P E A KSC E O S P E A KSC XO S P E A K SL A S T C O MME N T
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