| |December 20185 | |September 20175CIOReviewVOL 1 · ISSUE 9-1 · DECEMBER 03 - 2018A `smartphone' in 1985 was a phone with redial and hold features. And now, every revolutionary idea in any industry whatsoever has a foot held strong on this device. Nobody thought a telephone, will soon be called Cellphone, which in another couple of years will be called `a handheld device'. Fancy? So, let's admit it industries have evolved on this device. And, a fair ratio of change has been witnessed by the field services domain. One will be too harsh to expect field technicians working their soul off to continue doing so for whatever time period they have to, until getting completely wiped off and replaced by robots. No, that day is still far. They had it coming and they got what they deserved; an idea to integrate their business through a mobile application. Sure it addressed a few challenges. One of the biggest challenges in field service is having advanced warning, visibility and insight into the equipment assets configuration, operational health and state, verification of location ­ before turning up onsite. Field Service Management is witnessing a paradigm shift in the way workmen manage their operations and communicate their progress back to their employer. Through IoT, all the information updating, retrieval, and creation is possible on-the-go. This is why the Internet of Things has become a huge hype among the top field service providers.It is estimated that about 74 percent of the best Field Service providers consider serviceable assets and equipment as the focal of their customer satisfaction. These companies also employ IoT technology to ensure sustained customer satisfaction. They find out the key statistics of their jobs and facilitate predictive maintenance by foreseeing the damages that could happen in a device or an app. This step allows them to be on top of their game.In this edition of CIO Insider, focus is carefully placed on the field service solution builders who have actually thought out of the box and created applications to help those on-field technicians serve better and deliver absolute customer satisfaction points to their organizations. I believe these top 10 most recommended field service solution providers can be a game changer with the dawn of IoT in clockwork's distance. Let's see what these vendors have got in them for present & future. Do let us know what you think. Emmanuel Christi DasEditoremmanuel@cioinsiderindia.comOn-field Technicians are in for a Treat Office Editorial queries editor@cioinsiderindia.comAdvertising queriessales@cioinsiderindia.comBangaloreTel 080 46441103 To subscribeVisit www.cioinsiderindia.com/magazine-in or send email to: subscription@cioinsiderindia.comCover price is Rs 150 per issueAshok KumarSales & MarketingGarima AnandGroup Art DirectorMagendran PerumalCirculation ManagerEditorial TeamChitra MishraShiwani PrakashVinisha PaivaAnitha TLakshmi GCIOInsiderNo. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Veena R Piddannavar S Sivasankar Visualizer PublisherEditorAlok ChaturvediEmmanuel Christi DasPrinted and published by Alok Chaturvedi on Behalf of SiliconMedia Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Com-plex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2018 SiliconMedia Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Editorial
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