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TrackerPal: Tailor-Made Field Force Management Software to Go Paperless

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Jay Kumar, Founder & CEO

Jay Kumar

Founder & CEO

We can all recall the times before smartphones with cameras and GPS, when ‘field data capture’ actually stood for filling out unending paper forms. Times have changed and so has the approach towards a business segment that has been screaming for automation. TrackerPal is a product by NewTel, a brain child of IIT IIM Alumni with 75+ years of experience. In 2011, NewTel pioneered the best plan recommendation tool for mobile customer acquisitions and provided turnkey ecommerce services to leading brands. By 2016, NewTel had pivoted into B2B SaaS with TrackerPal (allbuddy tracker). TrackerPal is a comprehensive, feature rich, cost-effective, easy-to-use mobile first field force automation solution for tracking, reporting and custom work processes automation across sectors & departments suitable for small & large businesses alike. The application has a proven record of up to 70 percent improvement in productivity. Being a field force tracking, reporting and work processes automation application, TrackerPal has the platform and technology to configure most of the work processes in quick time while being available at low monthly payments on a service basis.

TrackerPal serves customers world-wide across sectors including Retail, Financial services, Banking, Automotive, Manufacturing, and Facility Management sectors.

Flexibility in Terms of Cross Domain Application
Given its cross domain applicability, TrackerPal maintains its exclusivity through its flexible Tracker platform built for supporting work processes for various use cases across sectors. In

particular it has a comprehensive sales order management app for retail, pharmaceutical & agriculture sectors, sales & service management app for financial services, maintenance work order management app for the manufacturing, facility maintenance and service sectors, and demo & pick-up/drop tracking app for automotive sectors. TrackerPal provides custom workforms, process automation and will also soon provide tools to its customers for creating simple workforms in a very short time.

"TrackerPal enables SMBs, Agencies and Enterprises alike to go paperless and get real-time updates from their field teams cost-efficiently"

Focused on field force automation, TrackerPal enables SMBs, Agencies and Enterprises alike to go paperless and get real-time updates from their field teams cost-efficiently. This field force automation enabler helps SMBs save time & cost by automating routine tasks and processes in order to help them Increase the operational efficiency and enhance productivity at work, resulting in increase in revenue and maximization of profit.

Based on the domain knowledge acquired over the years, TrackerPal has inbuilt tools to easily configure systems to support work processes as per the client’s sector and requirements. NewTel comprises of a team of highly talented and dedicated 21 professionals with 140 years of combined experience from leading engineering and management institutes and an average time of 4 years spent in NewTel. With such a strong back up of professionals, it’s no wonder that TrackerPal is the go-to platform & application for a cost efficient reliable quality field service management.

While several organizations have multiple levels of reporting and approval processes, TrackerPal supports up-to 5 levels of hierarchy ensuring that the senior management too can manage business through one system as opposed to support for single or two levels provided in the market.

Improved Field Force Efficiency by 70 Percent
A financial services company managing their operations on paper wanted to go

paperless and verify & file the authenticity of the customers (borrowers) information through address verification, document pickup, and signing & stamping. More so, the company wanted to optimize their field team work via planning their tasks, real-time updates on meeting status, defining targets, dividing territories and analyzing agents’ performance. TrackerPal provided a robust application to track the field agents and improve their field sales and collections operations efficiency. TrackerPal enabled comprehensive reporting, complete Sales force automation tool for Lead Management & Up-selling, task planner with status updates on each task performance and clear demarcationon field agents/officers territory and service points. As a result, the client doubled their overall field force efficiency in several parameters over a shot span of 3 months and improved the same by more than 70 percent.

With features taking TrackerPal to new heights, the company further intends to provide work form builder tools to customers to build their own forms. Apart from workform builder, TrackerPal is working to build analytical tools to crunch and mine vast mounts of data to drive insights enabling informed decisions, good customer experience, predict customer preferences and consumer behaviour. Having set benchmarks in the Indian market, TrackerPal has now stepped into the US & global markets for the SMBs with one aim; to enable every SMB to go paperless and confidently improve their operational efficiencies cost effectively.

With features taking TrackerPal to new heights, the company further intends to provide work form builder tools to customers to build their own forms. Apart from workform builder, TrackerPal is working to build analytical tools to crunch and mine vast mounts of data to drive insights enabling informed decisions, good customer experience, predict customer preferences and consumer behaviour. Having set benchmarks in the Indian market, TrackerPal has now stepped into the US & global markets for the SMBs with one aim; to enable every SMB to go paperless and confidently improve their operational efficiencies cost effectively.

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