CIOInsider India Magazine

As artificial intelligence continues to evolve, Agentic AI has emerged as a game-changing innovation. Agentic AI systems, capable of autonomous decision-making, adaptive learning, and multi-step task execution, are reshaping how businesses operate, offering unprecedented efficiency, insight, and scalability.

Consequently, Agentic AI solution providers are gaining rapid traction across industries, becoming essential partners in helping companies harness the full potential of this transformative technology. Today, it’s no longer enough to be a tech-driven organization. Every company must start thinking and acting like a GenAI company, and that’s exactly where Palni comes in.

Founded in 2006 by brothers Madhukar Chintakindi and Charan Chintakindi, Palni began with a bold vision, to turn traditional organizations into digital powerhouses. With a brand ethos centered on empowering success by bridging the gap between process and technology, Palni has consistently helped clients leap ahead in an increasingly competitive digital world.

In an era defined by AI-driven transformation, Palni is not just adapting to the future, it has helped build it. SmartBots, Palni’s sister concern, has been innovating in the agentic AI space over the past 8 years. They had even started designing and deploying enterprise-wise agentic AI solutions such as Maya, a virtual AI assistant for Abbott Pharma’s field force, way back in 2018!

Having been one of the earliest players to focus on agentic AI, Palni, already a leader in engineering services and enterprise solutions, is perfectly positioned to lead organizations into the GenAI age. Let’s hear more about the firm in this one-on-one interaction with Jayaprakash Kommu, CTO of SmartBots.

Can you provide a brief overview of your flagship offerings and highlight the key value additions clients can expect from them?
At Palni, we’ve been at the forefront of enterprise solutions for nearly two decades, and today, we’re proud to lead the way in AI consulting. Our mission is to help organizations become GenAI-first, seamlessly integrating intelligent, scalable solutions into their operations. Our flagship AI platform, SmartBots, enables businesses to build agentic AI workflows tailored to a wide range of use cases.

Through SmartBots AI, we deliver intelligent, autonomous agents tailored to various business needs. Whether it's managing workflows, enhancing employee engagement, supporting customers, or driving real-time insights, these agents are designed to operate independently and deliver measurable results.

Beyond AI, we offer full-spectrum data engineering services, designing everything from databases and data pipelines to cloud infrastructure, all while maintaining top-tier data security and governance. Our engineering services extend into specialized areas like GIS, where we use AI to automate data cleaning, extraction, and predictive modeling.

As a trusted name in CRM and ERP integrations, we’ve helped countless businesses implement platforms like Salesforce, MS Dynamics 365, and Oracle to maximize efficiency and ROI. We're also expanding our capabilities in ServiceNow, with a fast-growing team poised to help clients leverage GenAI-driven workflow automation through Now Assist.

To round it off, our CX solutions offer everything from BPO support to accounting services, ensuring end-to-end client success. With teams across the U.S. and India, ISO certification, and AWS AI credentials, we’re built to deliver globally, with quality, innovation, and impact.

Can you elaborate on the technology eco¬system your organization operates with¬in, and what new technologies you're ex¬ploring to elevate customer experiences and strengthen your market position?
As a leading AI consultant, Palni operates within a dynamic and diverse technology ecosystem, utilizing platforms such as Snowflake, Databricks, and Python. However, Palni’s true strength lies in its technology-agnostic approach. Rather than relying on a one-size-fits-all framework, the company prioritizes client needs, carefully evaluating a broad spectrum of technologies, tools, and languages to design tailored, results-driven solutions.

This adaptability, combined with a strong culture of innovation, allows Palni to stay ahead of industry trends and continuously integrate emerging technologies that enhance customer experience and drive competitive advantage. By blending deep domain expertise with future-ready strategies, Palni empowers its clients to embrace change confidently and achieve sustainable digital transformation.

Can you share a recent challenging project that highlights the success of your solutions and the positive impact they had on the client's outcomes?
One of our most rewarding recent projects was with a leading healthcare firm struggling to drive digital adoption among their sales team. Their reps had access to a wealth of data, but most lacked the technical skills to use it effectively. Only around 30 percent regularly relied on data for planning, while more than 60 percent found it too complex to access.

Moreover, they were spending nearly two extra hours each day on repetitive manual tasks like data entry.

As an AI consultant, we knew automation and usability had to be at the heart of the solution. We developed a voice-enabled, mobile-based AI assistant using our SmartBots platform. Powered by Amazon Lex, it understands natural language, stores interactions using RDS, and uses Amazon Lambda to process business logic. Most importantly, it integrates seamlessly with the client’s enterprise tools, Salesforce CRM, ERP systems, and internal knowledge bases.

The result? Sales reps can now access key insights, capture information automatically, and communicate with the system naturally, with no technical expertise required. By reducing manual effort and making data accessible, we significantly improved productivity and engagement.

Can you give us a brief overview of the team behind the company’s success?
Palni’s success is driven by its talented and ever-growing team of over 500 professionals. We take pride in assembling dedicated Subject Matter Experts across every key business unit, from telecom services to semiconductor manufacturing to GIS to insurance, ensuring that each solution is thoughtfully crafted to address specific client challenges. Every project is assigned a focused team with specialized expertise to deliver maximum value. In addition, we follow a key account management approach, which ensures ongoing collaboration, clear communication, and consistent alignment with client goals, fostering long-term success and strong partnerships.

What role does Palni envision for itself in the near future, and what kind of impact does it aim to make in the market?
As we look ahead, our vision at Palni is to solidify our role as a digital transformation leader. While we’ve already established ourselves in the IT consulting space, we’re now focused on helping organizations fully harness the power of emerging technologies, especially AI, to automate processes, manage enterprise knowledge, improve decision-making, and deliver more personalized customer experiences.

We are committed to building tailored, industry-specific solutions across sectors like telecom, retail, healthcare, manufacturing, insurance, and urban planning. Our growing portfolio of AI agents, whether through chat, voice, or mobile apps, is designed to address real-world business challenges and empower clients to stay agile in a rapidly changing environment.

Ultimately, the impact we aim to bring to the market is significant. By pioneering smart, scalable, and user-centric technologies, we’re helping businesses not just keep up, but lead. We want to fast-track digital adoption and create systems that are future-ready, so our clients can thrive in today’s competitive landscape and whatever comes next.