| |May 20188ARTIFICIAL INTELLIGENCE (AI) WILL ENABLE COMEBACK OF VALUE ADDED SERVICESBy Dr. Uttam Kumar, Chief Technology Officer, CNT Global Dr. Uttam Kumar is a seasoned professional with over 18+ years of experience in building IT led Innovations. At CNT, he is currently heading new products and Innovations where he is responsible for delivering projects across domain for AI, IOT & New Technology & business. Dr. Kumar worked with Bharti Airtel, where he was responsible for IT & Innovations and various Industry first new products. Prior to Airtel, he has also worked with GE India, Idea Cellular, Aircel and HCL technologies. W ith AI and big data implementation, telecom compa-nies will know customer much more then anyone else and the more you know ,"the more you" ,the bigger pie you can take in the business. It's not sur-prising to see chatbots and voice interfaces as among the most pop-ular use-cases of artificial intel-ligence in this sector. Companies with huge B2C operations (mil-lions or tens of millions of cus-tomers) are most suited to benefit from both text and voice applica-tions, for a number of reasons:Customer service is a massive expense for any company with over a million customers, and chatbots hold a promise of significantly improving efficiencies.Companies with massive volumes of incoming customer support requests have the most expert opinion
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