| |May 20189COMPANIES WITH MASSIVE VOLUMES OF INCOMING CUSTOMER SUPPORT REQUESTS HAVE THE MOST DATA AVAILABLE TO TRAIN CHATBOT OF SPEECH RECOGNITION SYSTEMSdata available to train chatbot of speech recognition systems, allowing them to "drink in" the huge wave of support and use it as fuel for better interfaces with customers.DISH Network`s Artificial Intelligence ApplicationsOver the past year, DISH Network has become the first TV provider to collaborate with Amazon. Looking to improve customer service through the integration of AI technology, DISH has designed a DVR system that is compatible with Amazon's Alexa products.To enable functioning, users connect their DISH Hopper DVR system to Amazon's Echo or Echo Dot Alexa devices and adjust settings through on-screen navigation tools. The joint venture allows DISH to provide users with voice-enabled television navigation at no additional charge. Alexa is designed to perceive and process spoken commands with natural phrasing. Examples of typical commands include: "Go to ESPN," or "Find The Voice". ITU Building a focused group around AI/MLThe International Telecommuni-cation Union (ITU) recently an-nounced the formation of a new focus group to bring more stan-dardization while implementing machine learning and to bring more automation and intelli-gence to ICT network design and management. The objective of this program was to help opera-tors make smarter network with the use of machine learning algo-rithms and to use network-gener-ated data effectively. These algo-rithms enable ICT networks and their components to adapt their behavior autonomously and be-ing more efficiency, security and optimal user experience.API will the key for future transactionWith the voice based services becoming more prevalent and the day is not far when the phones will be designed to interact with the local application which will control the phone and do everything as per your instruction. For example, book a ticket, send an email, remind you for various services and you will have similar expectations from your phone or the service provider.This will enable a number of changes in the applications and services domain and more API based services will be offered by Internet companies instead of web browser based experience.Operator Network optimi-zation prospectiveAI will help operators in moving from old model of operation to a Predictive maintenance and a self-optimized network. AI can also be designed to help reducing the security risks and prevent attackers from attacking the network. It may also offer intelligence and optimal network quality by way of automation. C IDr. Uttam Kumar
< Page 8 | Page 10 >