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Air India Seeks Aid of IBS Software to Digitally Enhance Air Freight Operations

CIO Insider Team | Wednesday, 3 July, 2024
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To give a digital enhancement to air freight operations, India’s leading airline, Air India joined hands with IBS Software, a pioneer in SaaS solutions for the travel sector.

The central goal of this strategic alliance is expected to oversee the airline major’s aggressive expansion goals, while simultaneously improving its operational effectiveness.

Nipun Aggarwal, Chief Commercial and Transformation Officer at Air India, highlighted the importance of this initiative, stating, “Air India is on a transformation journey to not only reaffirm its position as a global leader in aviation but to also establish foundations for future growth. Air cargo is one of the key drivers of our roadmap for future growth, and technology will be at the core of it.”

Air India is known for its initiation of a substantial digital transformation of its primary operations before, namely passenger services, fleet management, and cargo operations, which brings the latest collaboration with IBS Software at an opportune time.

One of the vital aspects expected out of this transition is associated with the implementation of the iCargo platform.

Somit Goyal, Chief Executive Officer at IBS Software, expressed his enthusiasm for the collaboration, saying, “As one of the most iconic airlines in the world, partnering with Air India is a proud moment for IBS Software. The Indian aviation market is on a major upswing, and we are excited to be partnered with a company that is dedicated to driving this growth. We are proud that our market-leading digital platform for the air cargo industry will support the ambitious transformation goals of Air India’s cargo offering and take it from strength to strength.”

The airline major is said to benefit from the commercial point of it starting with the first end-to-end implementation of iCargo, which is due for rollout in a span of nine months of the project's inception.

Onboarding iCargo platform is said to be considered important to ensure that Air India's cargo operations remain scalable, dependable, and efficient as it expands its operations.

The central goal of this strategic alliance is expected to oversee the airline major’s aggressive expansion goals, while simultaneously improving its operational effectiveness.

The alliance also marks a significant turning point in Air India's efforts to upgrade its operations and establish itself as a leader in the international air cargo market is the partnership with IBS Software.

While the collaboration unfolds, there are expectations of great advantages bound to bear fruit for Air India, as well as, the larger Indian aviation industry.

Within nine months of the project's start, the first phase of the iCargo implementation is expected to be finished.

Air India is expected to experience immediate business gains from this phase. substantially value-added capabilities will be introduced in later phases, substantially improving Air India's cargo operations in pursuit of India's ambitious goal of transporting 10 million tonnes of air cargo annually by 2030.

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