Tamilnad Mercantile Bank (TMB), among the oldest private banks in India, is leveraging Oracle Fusion Cloud Applications to enhance its goal of providing technology-driven, efficient, and ethical banking solutions.

Using Oracle Fusion Applications for finance, HR, and customer experience, TMB has integrated essential operations and utilized AI to streamline processes, enhance productivity, cut costs, and elevate both employee and customer experiences.

Established in 1921, TMB currently caters to over 5.6 million clients throughout India, boasting more than 600 branches and 5,000 staff members.

In a rapidly changing and competitive digital banking environment, TMB required a transition from outdated systems to a flexible cloud platform to enhance automation and efficiency as it expands. Following thorough assessment, TMB chose to transition its finance, HR, and customer experience operations to Oracle Fusion Applications.

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Salee S. Nair, managing director and chief executive officer, Tamilnad Mercantile Bank says, “As we reimagined how our bank operates and serves customers, we knew we needed a modern, agile and intelligent foundation. Oracle Fusion Applications helped us consolidate systems and automate key business processes, improve insights, and build an AI-powered foundation to strengthen our operations. Oracle’s embedded AI and quarterly updates enable us to expand with efficiency and better serve our customers.”

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TMB has unified on a single comprehensive suite for finance, HR, and customer experience using Oracle Fusion Applications.

Through Oracle Fusion Cloud Enterprise Resource Planning (ERP), TMB has boosted productivity, lowered costs, and strengthened financial controls, whereas Oracle Fusion Cloud Human Capital Management (HCM) has enriched the employee experience and broadened workforce insights.

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For instance, AI agents such as the Leave and Absence Policy Advisor Agent provide immediate, tailored assistance to TMB employees, aiding them in understanding company leave policies while lessening administrative workload.

Moreover, Oracle Fusion Cloud Customer Experience (CX) has assisted TMB in boosting sales productivity and elevating customer support.