Cloud technology has become an inevitable aspect for today’s businesses. Companies are adopting this technology to interpret complicated data, for enhanced security benefits and effortless file access. That being said, AWS has been growing in popularity on an exponential rate and businesses from SMEs to large enterprises prefer using it to manage their operations.

Consequently, here rises a need for adept assistance for smooth transition with little disruption and feasible downtime. Undoubtedly, it is challenging to find a trusted consultant with profound knowledge and expertise among the pool of AWS service providers. This is precisely where Augmented Systems come into the picture.

In a recent interaction with Kandarp Patel, CEO and Co-founder of Augmented Systems, he explains how the company matured to become a renowned service provider and what sets them apart from the competition.

Could you give a brief account on Augmented Systems’ journey so far in the outsourcing and offshoring consulting industry?
Hailing from Ahmedabad, Gujarat, Augmented Systems is a pioneering IT company with a concept to provide streamlined and quality deliverables that helps its clients to enhance their business agility. Our main focus is to facilitate our diverse client base to achieve their primary business goals by taking care of crucial areas of business. For this, the firm plans and implements scalable and customized IT/ITES solutions and offers various services

including performance tuning, database consulting, business intelligence, cloud development & maintenance, DevOps, and application development.

Tell us about your flagship offerings under AWS. What makes you a reliable choice for customers?
Our major expertise is in ETL & DW services and we also offer assistance in the management of the entire cloud infrastructure on AWS. Moreover, we offer most of AWS's cloud services. Not only that, when it comes to data or analysis or AI, we are one of the renowned expert service providers. We are appreciated for our innovative and prolific insights that help our clients to up their game and perform improved business decisions.

We owe our success to our leaders and team who come with a collective 12 years of multi-industry experience. For this reason, our clients bestow us with great confidence and rely on our efficient data management and as a result, around 70 percent of our clients are recurring or through referrals.

Describe the customer's experience and acquaint us with a case study of how your offerings changed the scenario for your client.
We aim to become a trusted IT partner of choice for leading enterprises and thus we are diligent in the services offered. For instance, in the recent past, we served a client from the manufacturing domain. The objective was to gain better process visibility, improve manufacturing and production processes, and to accelerate order execution time. Considering their custom label manufacturing business, we offered services like enterprise-grade ETL, data warehouse, custom order portal, data security, managed BI and D365, AWS Glue, AWS Redshift, Databricks, and Power BI technologies.

When the company's business expertise and the capability of its cross-disciplinary teams coupled with our seamless business processes, we were able to deliver 14 percent faster order execution, 10 percent reduction in machine downtime, 7 percent improvement in average time to receive payment, and 2 times quicker availability of information on the bill of material, stock, sales, and operations.

How is the team built and what are the methods they follow to draw valuable insights from the market?
At Augmented Systems, we are fortunate to have a team that has been with us since the beginning or for a longer span of time. That being said, we also believe that team building is a continuous process, so we actively hire potential talents from all available channels including both internal and external sources. The leaders of the company are also proactively involved in finding the right fit for various roles.

Furthermore, the company team regularly participates in webinars, events, and internal sessions on the latest technologies and trends for market insights. This helps them to adapt to ongoing trends and emerging technologies.