Established in Pune, India, in 2008, MGS Technology Private Limited is an offshore Centre of Excellence (CoE) of Mannai Corporation QPSC, a renowned conglomerate headquartered in Doha, Qatar. MGS Technology provides an array of Digital Transformation, Enterprise and Business Process Management solutions to clientele across the globe. Since its humble beginnings as an offshore ‘Captive/Shared Services Centre,’ providing conventional back-office support services, MGS Technology has continuously evolved and expanded its products and services portfolio by transforming client businesses. Having undergone a transformational change from a Captive/ Shared Services to a Profit Centre entity along with its constantly growing 300+ people strong workforce, the company offers comprehensive Enterprise solutions whose success is rooted in deep experience and knowledge of its clients’ business and industry. Today, MGS Technology’ global customer footprint spans across five Continents, 12 Countries, and diverse industry verticals, including BFSI, Health care, Logistics, Telecom, Education, Sports, Media, Real Estate, and Energy and utilities.

CIO Insider engages in an exclusive interaction with the company’s core administrational & operational leadership viz. Bharat Rahane(VP - Finance & Operations), Saravana Kumar (Director - Enterprise Solutions), Anindya Chatterjee (AVP - Digital Transformation & Technology Solutions) & Gev Sidhwa(AVP - Business Process Management Solutions).

How has been MGS Technology’s journey in the Software Development industry so far?
Saravana Kumar/Anindya Chatterjee:
In our journey over the past 15 years, we have success fully adapted to some of the major changes that have led to India's emergence as the global destination for software services talent. In our relentless pursuit of service excellence, our adapt ability to changing market dynamics and our ability to meet the evolving needs of our clients thus, having consciously expanded our product and service portfolio from being a mere conventional back-office services provider in 2008 to a modern-day provider of Digital Transformation & Technology Solutions, Enterprise Solutions, and Business Process Management Solutions.

We offer a wide range of services everything from Application Modernization to Digital Strategy & Application Development, RPA, ML, Enterprise Application Modernization, and Oracle Enterprise Services, including SaaS, PaaS, and IaaS, among others. Our software development services provide customers with premier access to emerging technologies through our growing network of industry partners.

Our 300+ workforce includes teams of specialized software engineers, architects, and developers who help solve intractable business problems creatively, unexpectedly, and pragmatically.

Tell us about your flagship solutions or offerings and what makes you an ideal choice for Business Process Management solutions.
Gev Sidhwa:
We pride ourselves on being an end-to-end BPM out sourcing services provider. With proven capabilities and deep domain expertise, we address our customers' business challenges through our integrated IT and Business Process Outsourcing solutions that address critical business functions.

Our flagship products & services encompass BPM Analytics, Digital Interactive Services, Robotic Process Automation, Business Transformation Services, Master Data Management and Business Process as a Service (BPaaS).

Our in depth knowledge of industries helps us co-create BPM solutions that are relevant and impactful, seamlessly aligning with a disruptive and complex business landscape. Our services and solutions also help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.

Our domain expertise across industries, analytical prowess, and ability to drive agility and scalability into digital transformation journeys would make us the preferred Business Process Management partner to marquee brands.

Could you walk us through a challenging case study?
Gev Sidhwa:
One instance that comes to mind is a project where in we optimized one of our client’s in-house Finance & Accounting processes through our BPaaS solutions platform. We are talking about one of the world's largest and most aggressive Middle East based commercial real estate services and investment firms, with over 50,000 employees serving real estate owners and investors through more than 170 offices worldwide.

MGS's Business Processes a Service(BPaaS) platform enabled the client to monitor real time transactions and maintain audit trails, eliminating the need to maintain paper documents. We also developed several automation tools, which made reconciliation and reporting more efficient. Our efforts translated to overall cost savings of USD 5 Milln. over a period of 5 years for our client, a 32 percent improvement in process efficiency, and attained 100

percent compliance with their regulatory audit requirements.

How do you foster a learning culture in your team? How do they ensure the company stays stable at the cutting edge of things?
Bharat Rahane: Work culture ultimately drives behaviors, shapes relationships, and impacts overall success. Bearing this in mind, we have, over the years, transitioned our work place culture from a Training Culture to a Learning culture. The key facets of this transition that were conceptualized and implemented in order to foster this shift were: a)Aligning our L&D team with the organization’s Leadership, b) Encouraging the involvement of key business stake holders viz. Team Leaders, Project Managers, etc., c) Including the key aspect of Soft Skill learning, encompassing Communication, Collaboration, and Time Management, and d) Investing in a strong L&D platform.

We also provide our employees with opportunities through online courses, attending conferences or workshops, or simply encouraging them to read relevant industry news and articles. We further encourage conversations and idea sharing among team members by providing them with an open and comfortable space, allowing them to express their opinions, put forth ideas/ suggestions, and ask questions without feeling judged. We also ensure that all the ideas & suggestions put forth by them are welcome, no matter how relevant they may seem at first glance.

What is the future roadmap envisioned for MGS Technology?
Bharat Rahane:Taking due cognizance of the ever-evolving trends of the IT & BPM industry and with cutting-edge technology being more important than ever, our organizational roadmap is focused on continuously learning and adapting to the latest industry innovations as they are deemed imperative for us to launch any new products or services that satisfy customers' needs, while also supporting the enterprise's strategy.

Our services road map links corporate strategy with portfolio management and project execution, which, in turn, will help us gauge a connection between the bottom-up project reality and top-down strategy vision, medium-term (2-3 Life Cycles) sequence of projects with clear deliverables, and the ability to generate insights beyond simply laying out existing projects.

We feel this would also prove advantageous to us by helping us develop the right technologies, capabilities, and organizational structures at the right time to satisfy our customers'ever-changing needs and preferences. It will also boost our returns on technology investments by focusing resources (including managerial attention) on the technology most likely to unfold. Moreover, this will help build consensus on our technology innovation plans and foster learning from our innovation experiences across the different facets of our business.