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MSG Global Solutions: Spreading Its Footprint Across the Globe with end-to-end Insurance Solutions

Jaideep Chatterjee,MD

A system integrator, msg global solutions offers software development and managed services focusing on the SAP solutions for the fields of accounting, finance, regulatory reporting, performance management, customer experience and internet-of-things. msg global solutions is growing in number of offices where the clients are helped by the expert teams in accomplishment of operational efficiency and decision making improvement.

In conversation with Jaideep Chatterjee, Managing Director

As an international network of companies, msg group and msg global solutions add value to the digital world by putting people first, whether clients, employees, or users of its solutions. To do so, the firm draws on its 40 years of expertise and its innovative and solution driven entrepreneurial attitude. “We are represented in the world's most important markets with over 9,000 professionals in 28 countries. Our customers are ecstatic about our work and the immense amount of functional and domain knowledge that we bring to the table. This is a testament to our effort and the quality of our work” said Jaideep Chatterjee, Managing Director at msg global solutions, India. In an exclusive interview with CIO Insider Magazine, Jaideep Chatterjee talks more about the unique traits of msg global.

In conversation with Jaideep Chatterjee, Managing Director.

Where does msg global stand as a solution provider in the insurance industry?
msg group has been a trusted partner in

the insurance sector for more than 40 years, and our collaboration with SAP dates back more than 20 years. From the beginning, msg was a pioneer in bringing technological change to the insurance industry, starting with our first products for reinsurance. Over the years, we have continued to co-develop solutions with our customers and SAP. And those products evolved and became more and more robust and attuned to the customer requirements, and many were combined into the SAP suite of insurance products. We take great joy in working with customers to look for innovative solutions and the best way to make business processes better and more efficient.

MSG global solutions work with customers to understand their objectives and look for the best way to develop creative and sustainable solutions

Tell us about the SAP product portfolio and how msg global works with the customer?
For the insurance industry, we provide an end-to-end modular suite of products that focus on the three main business areas of a typical insurer the front, middle, and back office. Our products and services cut across all these work areas to help insurers streamline their operations from every angle of their business. As a consulting, implementation, and managed services provider, we help companies evaluate their current landscape and look for ways to create operational improvements. Those services can range from solution procurement to developing custom products to meet specific objectives. Every business is different, and while off the shelf solutions can be the most efficient, it is always in the customer's best interest to evaluate all options.We work with customers to understand their objectives and look for the best way to develop creative and sustainable solutions.

In terms of the company's product portfolio, what level of technological capabilities and advances is it striving


Machine learning, artificial intelligence, and big data are some of the technical innovations driving the world of business today and will continue into the future. We are incorporating these capabilities into our products and services to further advance technology in the insurance industry and make it more intuitive. As a result, customers will create better predictive analytics with their accumulated data over time. From a platform perspective, our products are transitioning from on premise solutions to the cloud and are available on a pay per use basis. This helps in cost savings, increases availability, and allows continual improvement.

What's msg global's mantra while developing insurance services?
Our mantra is Passion. People. Performance. This philosophy is at the heart of everything we do and the words we live by every day. Performance is the strength of our work and the services we provide to help our customers perform better. The Passion is our desire to deliver cutting edge technology and implementation services for our customers. We are passionate about our products, solutions, and serving the industry. We have some of the best people in the world that support our business and customers. We place a high value on our people and do everything we can to take care of them.

What are the opportunities that you foresee? What are the areas that msg global will advance in and what's its future roadmap?
We are investing heavily in emerging technologies, as mentioned earlier. Our focus is on artificial intelligence, machine learning, big data and incorporating automation into our products and solutions. We're talking about hyper automation of insurance solutions, which will drive the market in the coming years. We see companies moving towards high levels of automation to improve back office operations, analytics, and customer experience. And we are investing heavily in creating the technology that will help companies achieve their performance objectives. Hyper automation will be a game changer for the industry.

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