CIO Insider

CIOInsider India Magazine

  • Fabien Pinckaers, CEO

    Fabien Pinckaers, CEO

  • The technology revolution has equipped almost every functional department of an organization to directly contribute to its growth prospects. With the digital transformation becoming inevitable with every passing day, organizations often wind up with multiple applications that cater to their different functional departments. This often results in lack of integration which eventually leads to lack of optimization in the results and failure in serving the purpose itself. If you have individual software solutions that work, but don't talk to each other, it's a sure bet that you are probably entering in data more than once and missing a comprehensive overview of what's going on. Need of the hour is an integrated platform that allows businesses to focus on their core operations rather than focusing on the technology aspects.

  • Odoo: Bringing Tech-Solutions For Every Business' Need

There Is No Way Around CRM To Deliver Experiences

By: Sujith Vasudevan, Assistant Editor

Indigitopia, customers are smarter. The mere delivery of products & services wouldn't cut it for them. It's not that conventional brand loyalty paradigms don't

Artificial Intelligence & Automation - Your Recipe For Success

By: Sunil Mehra, VP-Cloud Platform, Oracle India

Artificial intelligence (AI) and Automation are the new power couple in town. Together, they are creating a plethora of unique opportunities for

10 Most Recommended CRM Solutions Providers - 2020

"Customer First", Are We Missing On This In Our Digital Delivery

By: Asish T Karunakaran, CIO, Vidal Health

Recently I was going through a website of a large Global Auto Manufacturer to contact their nearest showroom as I was keen to purchase one of their models.


Smartbots Are The Future Of Communication

By: Subrat Parida, Founder & CEO, racetrack

Communication drives the world of business! Whether communication between individuals or between business entities, or between an individual and a


How Machine Learning In CRM And Chat Can Revolutionise Customer Support

By: Sheshgiri Kamath, Co-Founder & CEO, Kapture CRM

In a bid to keep up with the constantly changing market trends and customer preferences, enterprises across multiple


Market Of One: From `One For All' To `All For One'

By: Rohit Pandharkar, Head- Data Science and Harit Agrawala, Data Scientist, Mahindra Group

The stage was set. The Fortune 500 `whales' were present along with some of the most distinguished data scientist across the world.


Navigating The New Normal: How Brands Can Re-Strategise To Create Meaningful Experiences For Consumers

By: Vipin Pungalia, Director, Professional Segment, Sennheiser India

This pandemic has twisted our lives in more ways than we could imagine. The world that

  • 10 Most Recommended CRM Solutions Providers - 2020

    The global Customer Relationship Management (CRM) industry has been blooming ever since the technology revolution began. The Covid-19 pandemic now is pushing it further with a tailwind, especially in the sectors like healthcare, retail, hospitality, and finance. They are starting to make sense out of data generated by their CRM platform and in turn more informed decisions. According to Grand View Research, the global CRM market size was valued at $40.2 billion in 2019 and is expected to grow at a CAGR of 14.2 percent from 2020 to 2027. It also implicates that the driving factors of the industry is the growing demand for Software as a Service (SaaS) in CRM deployment suites and solutions. In India, although the pace of the CRM market's growth is not up to the global mark, it still records a steady growth trajectory. A new report by data and analyst firm GlobalData divulges that the overall spending on CRM in India is set to reach around $2.3bn in 2023. It also says that the CRM applications segment is estimated to grow at a CAGR of 3.3 percent during the forecast period. The picture around these numbers implicates the fact that the companies that are able to benefit from technologies like AI and NLP are at the forefront of the race. We in this issue come up with a list of companies that belong to this breed. By delivering deep into the developments in the Indian CRM solutions industry, CIO Insider has come up with a list of `10 Most Recommended CRM Solutions Providers - 2020'. The list comprises companies that have shown immense proficiency in their operations, improved customer engagements, been building an ecosystem based on relationships, and in turn have been significantly driving the industry's growth. The following list has undergone strict scrutiny by a panel of experts that include industry veterans & subject matter experts, CMOs, CEOs, analysts, and the CIO Insider editorial team. Let's take a look.

10 Most Recommended CRM Solutions Providers - 2020

Company Logo Company Name Company Management Company Description
5F World 5F World Dr. Ganesh Natarajan, Chairman Operates at the centre of transformation for businesses in technologies, processes, data and culture and presents solutions to accelerate digital transformation and build digital futures
Aexonic Aexonic Abhishek Prasad, CEO Provides Digital transformation solutions by offering a wide range of services across multiple verticals in the digital space
eBorn Consulting eBorn Consulting Prakash Bagal, CEO A SAP services company focusing on areas such as CRM, EPM, HANA, FIORI & FSCM along with SAP ECC implementations and support
Happiest Minds Happiest Minds Ashok Soota, Executive Chairman Distributing domain centric solutions, IPs in IT Services, Product Engineering, Infrastructure Management and Security solutions
InfoWorld Consultancy InfoWorld Consultancy Kunj B Tibrewal, Co-Founder & CEO Expertise lies in Microsoft, Mobile Application Development, SAP Business One, ERP/CRM, Oracle, Power Builder, and open source technologies
itelligence India itelligence India Sanjeev Deshpande, CEO & MD Offers end to end solutions for digital transformation ranging from consulting to implementation and managed services to support
LeadGlint: Optimizing Your Customer Acquisition Strategy by Simplifying Complexities LeadGlint Nitin A.Mahajan, Founder & Director An integrated platform for Lead Generation, Marketing Automation, Conversion, Acquisition, and Retention that optimizes customer acquisition strategy to amplify conversion
Odoo: Bringing Tech-Solutions For Every Business' Need Odoo Fabien Pinckaers, CEO A business software solutions provider that has emerged as one of the fastest growing digital transformation partners
Ospyn Technologies Ospyn Technologies Prasadu Varghese, Managing Director & CEO Enables Digital Enablement and Experience Platform to digitize the entire operations across Banking, E-governance, Enterprise Solutions, and Education sectors
Sage Software Solutions Sage Software Solutions Jayesh J, Assistant Vice President Avails ERP solutions, CRM software, cloud based payroll software, and Enterprise solution