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App Based Service Culture

CIOInsider Team

The mobile technology had exponentially extended its assistance for the past century with the interactive user interface, investment, and technology advancement. The focus on going automated and digital experiences for customers continues to increase at a rapid pace across industries. That’s because customer assistance is too often defined as the interactions between the frontline staff and the client. So the term service culture is defined as when one motivates the employees in their organization to take a customer-centric approach to their regular duties and work activities. Sales and service employees put

customer needs first when presenting solutions and contributing support.

Knowing that the digital revolution is not only a technological deviation, but an organizational shift at the intersection of technology, business, and people, such reflection must take into account countless possibilities. With rising speed and agility, companies must understand a customer’s emerging needs as the digital space develop with possibility. Modern ideas from everyone at all levels of the enterprise must be fluid and forthcoming. Unexpected partnerships with new suppliers, as well as with customers and staff, need to be invented and developed. New measures of success must be used – based not only on the quality and accuracy of the experiences but also on the momentum of ideas and experimentation to discover new value.

To encourage the service culture, Mobile applications and devices have evolved constantly over the past few years and are still emerging with new trends as well as improving existing ones. As per Statista, the total number of smartphone users is expected to reach around 2.5 billion in 2019 compared to 2.1 billion in 2016. Further, in 2018, the number of mobile apps available in the leading app stores increased tremendously, with 2.1 million Android apps and 2 million iOS apps now available. The improvement process for building a mobile app continues to change. The next incredible thing is always around the corner in the mobile app development industry. Integrating the latest trends into the app will not only help one to provide a seamless shopping experience for their customers, but it will also help them to engrave success stories from their business in the coming years.

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