Digital Trust Integral to Innovation & Resilience Despite Major Gaps, Says New ISACA Research
According to ISACA’s State of Digital Trust 2023 report, 85 percent of respondents said that digital trust is extremely or very important to digital transformation; however, they also report worrisome gaps in several strategic areas including leadership support and staff skills/training. ISACA’s Global State of Digital Trust 2023 report reveals insights from 537 digital trust professionals in India on digital trust benefits, obstacles, priorities, responsibilities, and budgets.
90 percent of respondents in India say digital trust is important and 89 percent say its importance will increase in five years. However, a lack of training (49 percent) and alignment on digital trust and enterprise goals (47 percent) jeopardize the value it can deliver, with (55 percent) reporting that their organizations do not provide staff training in this area.
Biggest barriers to digital trust in India include a lack of staff skills/training (49 percent), a lack of alignment between digital trust and enterprise goals (47 percent), and a lack of tech resources (45 percent).
Commenting on the occasion, Tracey Dedrick, Interim CEO of ISACA, says, “As organizations move to a digital-first business model, trust is the essential component that must be earned before, during, and after every interaction. Digital trust is a holistic, organized approach and offers a new and integrated way for organizations to look at what they are already doing. Digital trust is an umbrella that ensures existing functions are operating in sync and in the most optimal manner to ensure others have trust in the organization. A digital trust framework that is aligned with enterprise goals is essential and can contribute to impactful positive outcomes."
As organizations move to a digital-first business model, trust is the essential component that must be earned before, during, and after every interaction
On a positive note, an improvement in the “lack of skills and training” over the previous year’s survey indicates a gradually increased understanding of the value of digital trust. In 2023, 45 percent offer digital trust training to staff (43 percent in 2022), and 72 percent say digital trust is extremely or very relevant to their job (66 percent in 2022). There was no change in the percentage (35 percent) who understood how their job role contributes to digital trust in both years. Though it is trending in a good direction, there is a need for acceleration.