Yatra Online Limited, a prominent online travel company in India, has introduced DIYA, a sophisticated AI-based travel assistant aimed at revolutionizing the way travelers plan, book, and oversee their trips.

Unlike traditional chatbots that can only handle basic inquiries, DIYA offers a holistic end-to-end travel experience, available in over 100 languages, including various regional Indian dialects.

With DIYA, users can do more than just perform simple searches. The platform enables travelers to create full itineraries, compare flights and hotels within a single query, utilize personalized filters, and move straight to instant reservations—all in one conversation. Additionally, the AI assistant facilitates post-booking management, allowing customers to cancel or modify reservations, generate e-tickets, and easily check policies.

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Commenting on the launch, Manish Amin, Co-founder & CTO of Yatra Online Limited, states: "At Yatra, we have always aimed to make travel easier through advanced technology. DIYA is designed to provide quick, personalized, and multilingual support around the clock. Whether you're organizing a family getaway, a solo trip overseas, or making last-minute adjustments, DIYA guarantees that every phase—from planning to after-booking—is simple and straightforward."

Complete trip planning: Formulate thorough itineraries that merge flights and hotels in one action.

• Personalized filters: Select options based on budget, airline, location, or individual preference.

• Seamless booking: Make reservations directly without needing to re-enter travel information.

• Post-booking support: Cancel journeys, manage group bookings, verify policies, and access e-tickets.

• Support in 100+ languages: Communicate in English, Hindi, regional Indian tongues, and global scripts.

• Image & voice search: Upload a landmark photo to receive information and suggestions, or articulate your request for quicker responses.

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Describing the technology that powers this innovation, Dr.Shakti Goel, Chief Architect & Data Scientist at Yatra Online Limited, explaines: "DIYA stems from thorough research in AI, natural language processing, and multilingual optimization. It comprehends intricate travel requests and performs them immediately, with cultural and contextual sensitivity. This elevates DIYA beyond a mere chatbot into a genuine travel companion."

The introduction of DIYA highlights Yatra’s dedication to innovation and a customer-centric approach. By integrating planning, booking, and multilingual assistance on a single platform, Yatra is making advanced travel help available to both domestic and international travelers.

DIYA is currently active on the Yatra website and app for all users, including guests—ushering in the era of AI-enhanced, personalized travel planning for every traveler.