Be it flying an airplane, managing a fleet or running the entire operations of an airport, Information Technology has become an integral part of aviation. Today, with the advantage of futuristic technologies like Machine Learning, Internet of Things and Big Data analytics, IT goes beyond being an enabler to become a crucial aspect of decision making and the operations management in aviation. Bringing the complete advantage of new-age tech to the aviation industry is Lenok Solutions, which offers a spectrum of software solutions to automate the key areas of the aviation industry, especially airports. As a newcomer to the industry, Lenok is blessed to have the opportunity to cater all the newly invented strength of IT. A company making the most out of such opportunities was never going to miss our radar. We engage in an exclusive interaction with the company’s directors – Shabeer Quadar and Mushthaq Ahmed.

In conversation with Shabeer Quadar & Mushthaq Ahmed, Directors, Lenok Solutions

What is the unique proposition that Lenok Solutions brings to the table? What are some of the latest challenges that you solve for your clients?
Accounting to the prevailing traditional, complex and cluttered operational systems in the aviation industry, User Experience often takes the back seat. For many legacy systems, user training itself is a huge task for the organization. Lenok’s vision is to provide user friendly systems ensuring simple user journeys. We have infused our systems with the latest findings of User Experience studies, making it match the experience offered by novel websites.

Secondly, we understand the data is the power of new age. We have incorporated attractive dashboards and perform detailed analytics on operational data to help our customers in decision making and with operational requirements. Even during Covid-19 pandemic, we were able to provide our

clients with instrumental assistance by leveraging the complete advantage of futuristic technologies like IoT and ML. IoT devices attached to the airport equipment reduced human readings in many places and the data became available automatically. Mobility solutions and cloud connectivity have also played a big role for staff working remotely, keeping a safe distance.

Tell us about your IT Solutions and their features.
Lenok offers a complete Airport Management Suite, which will automate most of the essential operational areas of an airport. Its Resource Management System automates the management of Ground Handling, Terminal and Fixed resources of an airport, while it also includes a Ground Handling Billing and Contract System, Cargo Handling System, Airport Operational Database, Flight Information Display System, and Airport Lounge Automation System along with RMS. Airport Collaborative Dashboard is another solution from Lenok which gives executives and operational staff live information about the operational proceedings of an airport.

All the systems for NKC airport are provided in a cloud environment. We have provided the customized version of Microsoft D365 for their corporate planning and operations. The plan is to enable them to completely manage airport affairs in a cloud environment through a highly integrated way. The project is progressing well and successfully aligned with the specified objectives. The NKC implementation poses a unique, more reliable model and our next five implementations in line are from the same package.


Shabeer Quadar, Director

What are the opportunities that you foresee in the aviation industry postcovid-19 era?
The aviation industry was riding along an exceptional growth curve during the pre-covid-19 era. Of course, Covid has caused frozenness and there will be a slowness in the next few months as well. We expect the economy will not be stagnant for long and the industry will return to its pace and regain the momentum of the growth.

We envision a big room of opportunities across most of the low and medium sized airports around the world. Automation will bring huge changes to their operations and profitability. Moreover, in the post-covid era, automation will become a mandate and more than an option in many functional areas of aviation. We foresee this as a good sign of growth opportunities ahead.

What’s Lenok’s future roadmap?
For the post-covid era, Lenok is set to meet the industry requirements by (1) incorporating all health measurement requirements in our airport systems, (2) enabling our systems to cater to the touchless and remote working environment requirements, and (3) offering vivid pricing policies to airlines/ airport operators facing low budget scenarios. Pricing will play a key role in the aviation software industry during the post Covid era. Lenok has designed attractive Capex/Opex/Rental models to meet all sorts of the customer requirements irrespective of their size and operational regions.