CIOInsider India Magazine
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Normen Schwettmann
Founder
According to a report published by Markets and Markets, the global Cloud Computing Market size is projected to reach $1,240.9 billion by the end of 2027, growing at a CAGR of 17.9 percent. Cloud technology solutions are in a way transforming business processes of all kinds. However, before availing cloud solutions from a provider, a credibility check must always be done. It should be able to execute a solution based on a B2B2C perspective that adds value to client businesses. All of it depends on the company’s understanding of the customer of a client and bring adaptability in the technology used.
This is exactly what Schwettmann Technologies is there in the market for. The company understands what brands require: unified approach, adaptable technology, and customer centric solution. Since 2018, it has been assisting major brands, producers, and retailers in accomplishing this goal. Headquartered in Germany, it is equipped with consulting experience in Microsoft D365 and digital transformation. The CIO Insider magazine engaged in a conversation with Dilip Kumar Parida, Founder in order to know more about the company and the value it is adding to the cloud tech market.
Could you give a brief account on Schwettmann Technologies’ journey so far in the IT services domain?
Schwettmann Technologies was founded by Normen Schwettmann and Dillip Kumar Parida. The company is headquartered in Osnabruck City, Germany and has office in Hyderabad, India. Schwettmann Technologies is a Microsoft Partner and we are specialized in Microsoft cloud solutions, including Microsoft Dynamics 365, Microsoft Azure, Microsoft 365, SharePoint and Blockchain. Schwettmann Technologies also offers a wide range of digital transformation services, including business process consulting, application development, and infrastructure management.
Tell us about your flagship Microsoft cloud solutions. What makes you a preferable choice among customers?
We offer a wide range of Microsoft cloud solutions,including CRM for Manufacturing, Energy, Automobile, Banking and Telecom industry. We
provide cutting edge CRM solution with a single view of their customers, allowing them to better understand their needs and provide them with better service. Our flagship product includes Telcom CRM, Banking CRM, Auto Case Management and Contract Management on D365 Platform that manage their customers and services efficiently. Our core strength is our skilled and experienced team. We are preferable choice among customers because of the team of experienced and certified Microsoft cloud professionals who are passionate about helping businesses succeed in the cloud. We offer a wide range of Microsoft cloud solutions that can help businesses of all sizes achieve their cloud goals. We are committed to provide best possible service with agile approach.
We provide cutting edge CRM solution with a single view of their customers, allowing them to better understand their needs & provide them with better service
Describe the customer's experience and acquaint us with a case study of how your solutions changed the scenario for the better for your client, on the same.
Here is a case study of how our solution changed the scenario for the better for one of our clients, a large telecommunications company. The telecommunications company was facing a number of challenges, including legacy CRM system, manual contract management process that was prone to errors, process was also time-consuming and inefficient and manual case handling process that was not meeting the needs of its customers. The system was difficult to use and did not provide the company with a single view of its customers.
The company decided to implement Microsoft cloud solutions to address these challenges. We implemented solution on Microsoft Dynamics 365 platform and the client observed immediate benefit of Improved customer relationship management and improved contract management by providing a single place to store, manage, and track its contracts. The company was able to automate its case management by automating several tasks, such as creating new cases, assigning cases to employees, and updating case status. Additionally, the company achieved significant time and cost savings.
How is the team built and what are the methods they follow to draw valuable insights from the market to help the company stay afloat and stable among its peers and trends?
Schwettmann Technologies team is built on a foundation of Integrity, experience, expertise, and passion. The team is made up of experienced professionals who have a deep understanding of the Microsoft cloud ecosystem. We are always equipped with new edge technologies to help businesses succeed in the cloud. We understand the needs of businesses and the trends in the market based on our market research. Our product evolves on customer feedback to understand how businesses are using solutions and how the solutions can be improved. We constantly analyse the industry to understand the challenges and opportunities that businesses face. Based on this, we draw valuable insights from the market that help us to stay afloat and stable among its peers and trends. Continuous innovation, Partnerships with cloud ecosystem and continuous learning keeps us ahead of the competition and provide businesses with the solutions they need to succeed.
Dilip Kumar Parida, Founder
What is the future roadmap envisioned for Schwettmann Technologies? Where is it headed for the next five years?
Schwettmann Technologies envisions an exciting future roadmap for the next five years. The company provides its clients with the best possible solutions and is well-positioned to thrive and expand. One of the key objectives is to grow the team of experienced and certified professionals, ensuring a diverse and skilled workforce.
In terms of product offerings, Schwettmann Technologies is actively working on developing a subscription-based CRM solution. Further more, the company has ambitious plans to introduce a wider range of cloud-based accelerations specifically tailored for the banking and telecom industries. These accelerations will leverage the power of cloud technology to streamline and optimize operations in these sectors, resulting in improved efficiency and customer experiences. Schwettmann Technologies also aims to expand its portfolio in patient management system for healthcare industry and blockchain-based smart contract solution.
Additionally, Schwettmann Technologies also plans to expand its business presence in the EMEA (Europe, Middle East, and Africa) region, aiming to serve a broader range of clients and capitalize on emerging opportunities in these markets.
