Celonis, a Process Mining player, has announced the appointment of former Deutsche India MD and CEO, and former SAP Labs India MD, Dilipkumar Khandelwal, as its new Chief Customer Officer and Chairman of the India Advisory Board.

Dilipkumar says, “When I was coming out of Deutsche Bank, I decided to focus on private companies instead and help them scale. Today, there are many AI tools, but the challenge is their adoption across the enterprise client segment. Celonis provides the context required for mass adoption in the enterprise. What I’ll be doing is not a traditional Chief Customer Officer role, it’s more about helping companies unlock the full value of the technologies they adopt. My focus will be on ensuring customers realize tangible outcomes and benefits throughout the different stages of their journey.”

Reflecting on his industry experience, he noted that while his time at SAP was focused on creating and building products, his role at Deutsche Bank gave him the perspective, of being on the other side, using and leveraging those products in a real-world enterprise setting.

Carsten Thoma, President and Board Director at Celonis says, "In this economic climate, delivering quantifiable value is the only thing that matters. Our customers are looking for a true partner to help them make AI work for their business. Dilip has built and scaled global teams that serve the world’s most demanding clients. He has lived in the world of our customers, understands their challenges intimately, and knows how to connect technology to the top, bottom, and green lines. He is the ideal leader to guarantee our customers’ success."

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Dilipkumar comments on the strategic significance of India by stating that Celonis sees the nation as a vital market from both an innovation and customer viewpoint.

“We are developing solutions in India for Celonis. The company’s major international clients have a considerable presence in the country, establishing large centers and GCCs across various industries. Concurrently, India’s domestic market is also a prominent focus, with local companies presenting a significant opportunity,” adds Dilipkumar.

Dilipkumar will also take on the role of Chairman of the India Advisory Board, leading Celonis’ ongoing growth in the region, which is crucial for both innovation and talent development. This comes after notable recent investments, including the establishment of the Celonis Garage innovation hub in Bengaluru. Globally, the company employs over 3,000 individuals, with 200 located in India.

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Dilipkumar is a founding member of Plaksha University, serves as a partner and advisor to venture funds, and actively invests as an angel in more than 70 companies to foster the next generation of entrepreneurs.