IT services major HCLTech has launched an AI-powered operations solution designed to automate and modernise enterprise mainframe environments. The new offering combines specialised artificial intelligence (AI) agents and conversational AI assistants to help businesses improve system management, operational efficiency and issue resolution.

According to the company, the solution will support key mainframe activities, including system administration, monitoring, optimisation and operational workflows. It aims to help enterprises manage mission-critical systems more efficiently through AI-driven automation and operational intelligence, while retaining human oversight.

Mainframe systems remain essential for businesses that handle large volumes of critical transactions and workloads. However, organisations are increasingly looking to modernise these environments, improve efficiency and reduce operational complexity without compromising system reliability, security or control.

HCLTech said its new AI-powered offering will help businesses move from reactive system management towards proactive, insight-driven operations. The company expects the specialised AI agents to help accelerate issue resolution, optimise system performance and enable more effective monitoring.

Rampal Singh, Senior Vice President and Global Business Head of Hybrid Cloud at HCLTech, said the offering combines the company's mainframe expertise with AI-driven capabilities. He added that the solution is intended to simplify operations, reduce risks and help clients derive greater value from their existing mainframe investments.

The initiative is backed by HCLTech's dedicated Mainframe Centre of Excellence, which provides domain expertise, industry practices and ongoing technology innovation.

Raghu Kidambi, Corporate Vice President and Head of AI Ecosystems at HCLTech, said intelligent agents are being embedded directly into mainframe environments to support proactive management while maintaining the security, resilience and governance required by enterprises.

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With this launch, HCLTech is strengthening its focus on applying AI to enterprise technology infrastructure, helping businesses modernise legacy systems while maintaining operational continuity.