
Paytm Payments CEO Nakul Jain Quits

According to reports, Nakul Jain, Managing Director and CEO of Paytm Payments Services Limited (PPSL), has stepped down to pursue an entrepreneurial venture.
With more than 20 years of experience in retail banking and payments, Nakul was named Managing Director and CEO of Paytm Payments Services Limited (PPSL) in June 2022. Before joining Paytm, Jain was involved in advancing retail banking and payment innovations at Standard Chartered Bank, IndusInd Bank, and ICICI Bank.
Nakul concentrated on growing Paytm's online payments division during his time there, especially in the cutthroat Unified Payments Interface (UPI) market. But his resignation after about two and a half years highlights the difficulties Paytm has had recently, such as operational difficulties and unstable leadership.
Nakul's resignation is a part of a larger trend of Paytm leadership changes rather than an isolated incident. Surinder Chawla, the CEO of Paytm Payments Bank, resigned from the company in 2024 due to operational and regulatory issues. A prominent executive in charge of several business verticals, Bhavesh Gupta, also resigned in the wake of rumors of internal power struggles with Vijay Shekhar Sharma, the founder of Paytm.
The difficulties Paytm has in preserving its dominant position in India's digital payments market are highlighted by Nakul's resignation
The difficulties Paytm has in preserving its dominant position in India's digital payments market are highlighted by Nakul's resignation. The company's ability to successfully carry out its strategic objective, reassure stakeholders, and fill the leadership void will determine how well it can manage this crucial moment.