Roblox Corporation, a platform that offers immersive gaming and creative possibilities, recently revealed that users in India will need to go through an age verification process in order to chat with other users, which is a first for a major online gaming platform.

This change emphasizes the company's commitment to user safety and ensures that communication is appropriate for different age groups, while also preventing interactions between adults and minors.

In December, Roblox started implementing the age verification requirement for chat in Australia, New Zealand, and the Netherlands, as part of its phased rollout plan that was announced in November. So far, more than half of the daily active users in those countries have completed the age verification process.

Globally, millions of users have already gone through the age verification process, and Roblox expects many more to do the same. The rollout of this feature has now begun in the United States, Brazil, Korea, Japan, Indonesia, and India.

Matt Kaufman, Chief Safety Officer at Roblox says, “Our commitment to safety is rooted in delivering the highest level of protection for our users. By building proactive, age-based barriers, we can empower users to create and connect in ways that are both safe and appropriate.”

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Age checks are private, fast, and secure, and completed through the Roblox app using the device’s camera in seconds. Images and videos completed through Facial Age Estimation are securely processed by our vendor, Persona, and deleted immediately after processing. Users age 13 and up can also choose to verify their age through ID verification. Age checks are totally optional; however, features like chat will not be accessible unless an age check is complete.

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In cases that may need correcting, Roblox has customer support systems and appeal processes for users to report inaccuracies. For example, users who want to appeal their age check can verify their age using alternative methods, including ID verification or parental controls that allow parents to update their child’s age.

Roblox does not stop once the age-check process is complete. Leveraging multiple signals, Roblox is constantly evaluating user behavior to determine if someone is significantly older or younger than expected. In these situations Roblox will soon begin asking users to repeat the age-check process.

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Once users complete an age check, they are assigned to one of six age groups: under 9, 9–12, 13–15, 16–17, 18–20, and 21+. By default, users in each age group can chat with users in the groups directly above and below theirs (i.e., users 9-12 can chat with users in their own group, as well as those in the under 9 and 13-15 groups.)

To safeguard Roblox’s youngest users, chat is turned off by default for children under age 9, unless a parent provides consent after an age check.