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TCS Leads the AI Services Industry, Says Everest Group


Tata Consultancy Services (TCS), a leading home grown global IT services, consulting and business solutions provider, has been recognized as a Leader in the Everest Group PEAK Matrix for Artificial Intelligence (AI) Services.

According to Everest Group’s report, TCS has made credible investments in building a comprehensive portfolio of Al services, underpinned by strategic investments in developing domain-specific platforms and solutions such as Optumera and OmniStore. The report also mentions that TCS has taken a proactive, ante-hoc approach to explainability, wherein it embeds explainability as a part of its engagements, as is evidenced in its case studies as well.

Another strength point of TCS recognized in the report was its engagement with several academic institutions to undertake joint research initiatives for identifying potential applications of Al. Additionally, the report also highlighted TCS’ culture of continuous learning for Al, underpinned by its Al talent framework.

In a statement published by TCS, Dinanath Kholkar, the Global Head of Analytics and Insights, said, “Using its deep domain knowledge, TCS has been helping customers take a business centric approach to harnessing the power of AI, providing a comprehensive roadmap for data modernization and deployment of analytics, insights and automation. Our AI-based suite of solutions empowers the workforce, improves customer experiences, enables business model innovation, and helps customers achieve their growth and transformation objectives. This recognition is a reflection of our vision, technology expertise, comprehensive portfolio of AI-based intellectual property and the resultant market success.”

TCS currently offers a comprehensive portfolio of AI-related services and solutions spanning across every business stakeholder and categories including consulting & advisory, systems design, implementation, development and testing, and post deployment support and maintenance. Leveraging the advantage of machine learning, machine vision, voice recognition, natural language processing and knowledge mining, TCS over the last few years has been building proprietary AI solutions that drive business transformation for customers across different industry verticals. These include, but not limited to, Algo Retail – a suite that enables retailers to seamlessly integrate and orchestrate data flows across the retail value chain, TCS ADD – a modern and open drug development platform, TwinX – a digital twin solution for enterprises, ignio™ – SaaS suite of AI-driven software that combines enterprise IT context, insights, and intelligent automation, and many more.

The company’s engagement with several academic institutions to undertake joint research initiatives for identifying potential applications of Al, was cited as a strength

“Though three in four enterprises have embarked on their AI journeys, challenges around talent supply, data quality, use-case alignment, and AI explainability remain,” said Nitish Mittal, Vice President, Everest Group. "TCS' strong domain-specific platforms/solutions, coupled with its AI talent development initiatives, enable it to help enterprises scale AI initiatives. Moreover, by embedding explainability in its AI engagements, TCS is also looking to promote greater AI trust and transparency. Taken together, these efforts have earned TCS Leader placement on Everest Group’s Artificial Intelligence (AI) Services PEAK Matrix® Assessment 2021."

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