CIO Insider

CIOInsider India Magazine


Eljay Global: Bespoke IP Communications and IT Infrastructure Integration

Manu Singh,Vice President

Manu Singh

Vice President

The enterprise communication and contact center markets have always been tied together at the business, technical and operational level. The duo has matured together through a succession of technology renewals and incremental business requirements. Contact center selection is most often made, or largely influenced, by business organizations (service or sales) based on customized offers. While delivering high-value customer experience and efficiency benefits to a subset of the enterprise, the decision is driven by business requirements, time to market and ROI. Based out of Chennai, Eljay Global is a global technology services integration company delivering bespoke IP communications and IT infrastructure integration & management for Enterprises and Service Providers globally. Eljay’s services are differentiated within a professional services arm that caters to Design, Engineering and Onsite intervention for IT deployments and a Managed Services wing that provides Day 2 and ongoing support. The services are delivered to clients from their ISO 27001 certified Network Operations Center covering deployments of advanced IT Solutions from major vendors including Cisco, Microsoft, and Juniper etc. Eljay Global

provides worldwide implementation and onsite support capabilities across multiple continents for its clients and
partners. The capabilities include Routing & Switching, Voice Networks, Unified Communications and other IT support.

" Eljay Global is constantly stepping up their engineering skills to keep up with new tech trends and associated support requirements "

The Team at the Core
With over a decade of experience supporting global enterprises, Eljay is in a position to deploy world-class professionals from a global network of talented, qualified and motivated people. This is possible due to their team carrying highly diverse set of experienced and certified professionals, holding certifications from Cisco, and Microsoft etc. across technologies. Driven by a team of customer centric enthusiast, Eljay is able to ensure an escalation free environment in all their service deliveries that are mapped to quality assurance via team mentor practices. “We have an Agile, flexible and scalable team that is always available to go extra mile for any given customer requirement while being as competitive and economical”, says Manu Singh, Vice president, Eljay Global. Besides,Eljay’s Network and Infrastructure operations uses ITIL based delivery adherence for an error free support. To match with the pace, Eljay Global is constantly stepping up their engineering skills to keep up with new tech trends and associated support requirements.

Implementation Expertise
In a recent venture with a leading IT MNC, Eljay Global displayed their exceptional expertise in the space of advanced technologies services and successfully completed the onsite

wireless LAN survey in a timely manner across all the given locations. The recommendations given by Eljay engineers were highly appreciated by the partner as well as the end client.

Presently, the company is involved with Network Migration and Redesign of one of World's largest Marketing companies with more than 200,000 employees and 1000+ sites globally. Having deployed a team of Senior Architects working on the project for remediation, Eljay is creating a new Network Infrastructure for customer data centers and sites. The technologies involved are SD-WAN, SDN, Meraki Wireless, Nexus, and Cisco ASA Firepower etc. The scope includes new network design creation, configuration and staging, site cut-overs, testing and Day 1 support.

Eljay intends to increase their customer base in Europe and APAC regions and further expand its foothold in the North American markets. Moreover, the expansive services portfolio will also be widened to include product development and support in emerging technologies, aiming to stay on the cutting edge of technology. Eljay, as an organization, is in the process of adapting and aligning their skills in order to deliver their services fulfilling Enterprise DevOps initiatives, Cloud computing and Software Defined Networking.

Technology Spectrum Covered
• Collaborative workspaces covering Unified Communications, Contact Centers and Video
• LAN and WAN
• Wireless and Mobility
• Data Centre Compute and storage environments including Virtualization
• Network Security including Identity Management Solutions

Current Issue
NovelVox: Building Bespoke Agent Desktops & Contact Center Integrations for Nextgen Customer Experience