CIOInsider India Magazine
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Suresh Arjunan
Co-Founder & Director
Small and Medium-sized Businesses (SMBs) are often the backbone of our economy, yet they remain massively underserved—and at times entirely unserved—when it comes to affordable, world-class IT and auxiliary solutions.
Addressing this gap, Chennai-based THE NXTSERV has emerged as a trusted partner, delivering highly customized cloud, data center & disaster recovery solutions, managed services, cybersecurity and AI driven solutions.
By making enterprise-grade technologies accessible, THE NXTSERV is enabling SMBs and mid-market companies to compete head-to-head with larger enterprises—safely, efficiently, and affordably. At the heart of THE NXTSERV ‘s success lies a carefully curated portfolio of solutions designed to help organizations operate securely, optimize performance, and adapt swiftly to evolving technological demands.
What makes the company stand out is not just its offerings, but its approach —tailoring solutions to business needs and ensuring seamless execution through a team of certified professionals across multi-cloud platforms such as AWS, Azure, and GCP, along with expertise in complex migrations.
The company’s journey is a testament to the power of combining technical depth with customer-first values. THE NXTSERV team prides itself on building resilient client relationships while continuously enhancing its capabilities to stay ahead of industry trends.
Today, THE NXTSERV is distinguished by its ability to deliver end-to-end IT solutions with an emphasis on implementation, ongoing support and continuous management. Its differentiated model not only simplifies cloud adoption and data management but also allows businesses to scale effortlessly and perform at their best.
In a relatively short span, THE NXTSERV has positioned itself as a frontrunner in next-generation IT services — redefining enterprise IT by empowering organizations to fully harness the potential of modern technology.
We are delighted to engage in an exclusive conversation with Suresh Arjunan, Co-founder & Director of THE NXTSERV, who shares insights into the company’s journey, service offerings, and vision for the future.
In conversation with Suresh Arjunan, the Co-Founder & Director of THE NXTSERV.
We are focused on empowering smaller businesses to compete effectively with larger players by providing enterprise-grade solutions tailored to their needs
What sets THE NXTSERV apart in this competitive technology market?
At THE NXTSERV, our core strength lies in any kind of data migration, optimization, and public cloud services - delivered with complete end-to-end ownership from design to post-deployment support.
We have strategic partnership with leading Data Center players. Our certified multi-cloud and database experts ensure business continuity with proactive health checks, serving critical sectors like Healthcare, BFSI, Manufacturing, Retail, Textiles and Media.
Beyond cloud, we are making generative AI affordable and scalable for SMBs and mid-market businesses across healthcare, retail, and automotive. Backed by global expertise, we empower smaller organizations to compete with enterprise-grade, future-ready solutions.
Solving Key Challenges for SMBs & Mid-Market
SMBs and mid-market businesses often face challenges around limited resources, manage ability, and the complexity of databases or cloud workloads.
At THE NXTSERV, our certified experts support multiple customers simultaneously - including those running legacy products - while addressing critical needs such as consultancy, audits, security practices, backup reliability, new technology adoption, and workload management.
What sets us apart is our commitment to long-term partnerships, not just transactions. Through structured cost optimization, proactive engagement, regular health reviews, and continuous customer education, we help organizations lower expenses,
improve efficiency, and confidently navigate their IT journey. This holistic, end-to-end approach ensures consistent value, stronger trust, and long-term business success for our clients.
How We Support Our Customers
At THE NXTSERV, about 70 percent of our customers are on managed services, which enables us to maintain close, regular engagement that goes far beyond sales interactions. Our team not only educates clients on cloud usage and workload management but also provides hands-on support to resolve challenges quickly and effectively.
To ensure ongoing improvement, we conduct structured monthly service reviews, where we track issues, analyze recurring tickets, and proactively address gaps. This approach strengthens relationships, enhances service delivery, and builds long-term customer confidence.
What are the service areas that you focus on right now?
Earlier, our focus was primarily on cloud workloads and migrations, but today THE NXTSERV has expanded into FinOps for cost optimization, Generative AI, Cybersecurity & Audit services, multi-cloud management, and full-stack coverage across infrastructure, cloud, middleware, and databases, including support for legacy products.
We emphasize continuous upskilling and customer education, consistently delivering value through regular updates, reports, and best practices. A recent success in the BFSI sector was the seamless upgrade of a client from Oracle sunset version to the latest version (Oracle database), where our team not only ensured a smooth migration but also executed many disaster recovery drills under RBI compliance flawlessly, earning recognition for setting a high benchmark in Oracle database management.
What future opportunities do you plan to tap into over the next few years?
Our roadmap is to position THE NXTSERV as the go-to partner for SMBs and mid-market customers by delivering affordable, scalable Generative AI solutions, Cloud Cost Optimization, and Cybersecurity services through ready-to-deploy models.
In the coming years, we are expanding our footprint to Bangalore, Coimbatore, and Pondicherry, while also investing in training young professionals from smaller towns in cloud and Gen AI, nurturing the next wave of skilled talent.
While collaborations are not our immediate priority, we remain open to strategic partnerships that align with our vision of sustainable growth and innovation.
