In a significant effort to enhance the passenger experience at Indian airports, Gautam Adani's Adani Airport—India's largest operator of Public Private Partnership airports—is preparing to implement advanced AI solutions intended to revolutionize the traditional passenger help desk experience.

As per an official announcement, Adani Airport Holdings Limited (AAHL), which is a subsidiary of billionaire Gautam Adani's Adani Enterprises Limited, has teamed up with enterprise AI leader AIONOS to implement a multi-lingual, omni-channel AI solution across airports managed by the Adani Group company.

The new platform will provide consistent, personalized interactions across all channels at Adani Airports, engaging with travelers in their preferred languages like never before. AIONOS’ unique Agentic AI platform, IntelliMate M, merges domain-specific Conversational AI and automation to facilitate smooth interactions with customers and employees through voice, chat, web, and mobile,” the announcement stated.

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Adani Airport states that its AI-powered solution will serve as a round-the-clock intelligent concierge, assisting travelers with flight updates, gate details, baggage tracking, directions & airport services in various languages, such as English, Hindi, and local dialects. Its cohesive management across channels will provide context-sensitive, uniform experiences, enhancing passenger satisfaction and reducing service turnaround times significantly.

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“At AAHL, we are redefining the airport experience through intelligent, digital-first innovations that turn travel anxiety into excitement. Our partnership with AIONOS is a pivotal step in delivering seamless, personalized journeys. Combined with in-house solutions like Aviio, Adani OneApp, and Airport in a Box, we are creating a connected ecosystem that drives efficiency, inclusivity, and sets new benchmarks for smart, sustainable, future-ready airports in India,” says AAHL CEO Arun Bansal.

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This initiative advances AAHL’s digital transformation strategy, centered on convenience, comfort, personalization, and innovation. By redefining passenger journeys, AAHL aims to evolve its airports into holistic lifestyle destinations while setting global benchmarks in operational excellence.