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Nationwide Bank Servers Down with Customers Claiming UPI Transaction Failures

CIO Insider Team | Wednesday, 7 February, 2024
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There have been numerous reports of nationwide bank server disruptions that have affected Unified Payments Interface (UPI) operations. Users swarmed social media channels with reports of these interruptions.

In addition, reports of continuous outages impacting UPI, Kotak Mahindra Bank, HDFC Bank, State Bank of India (SBI), and other banks were received by Downdetector, a website that tracks service problems.

Numerous customers reported having issues making UPI payments using well-known apps like Paytm, BHIM, PhonePe, and Google Pay.

Reports on the social media platform X date back about three to four hours, indicating that this problem has been ongoing for several hours. All of these reports point to a widespread outage that is disrupting UPI functionality, making it impossible for customers to utilize UPI-enabled apps to perform transactions or transfer funds.

“NPCI systems are working fine and we are working with these banks to ensure quick resolution,” NPCI posted on X.

A user tweeted, "@KotakBankLtd Server down? What’s the issue? Not able to open the app. Having current account with the bank."

"We experienced some difficulties on UPI due to some multi bank system issues. We are back in operations now and regret any inconvenience faced," HDFC Bank said on X.

This occurs at a time when discussions about moving UPI payment settlements from Paytm Payments Bank to other lenders are taking place.

When trying to make UPI payments, customers of HDFC Bank, Bank of Baroda, Bank of Maharashtra, State Bank of India (SBI), Kotak Mahindra Bank, and other banks have reported experiencing server problems.

Users have expressly reported running into issues with the "Fund Transfer" features in their individual banks.

This occurs at a time when discussions about moving UPI payment settlements from Paytm Payments Bank to other lenders are taking place.

The National Payments Corporation of India (NPCI) and the banks have not recognized the continued outage despite many user claims. Regarding the reason for the problem and the inability of users to use their bank accounts to make UPI payments, no information has yet to be known.

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